Hospitality is a guest-facing occupation and in this industry, we are constantly working with people. Employing someone based on a quick phone interview can be a big risk, so, we want to see who they are and who is going to look after our guests. When it comes to placing and retaining talent, personality goes a long way. No matter how well written your CV is, it's hard to glean a sense of who you are from a written application. Video interviewing allows us to see the candidates and verify suitable candidates early in the process.
Jobatar gives flexibility to candidates as well as our recruitment team. Candidates record their interviews on their watch and our team can work through the responses at a time that suits them: a 24/7 screening process. If the hours between 8 am and 6 pm aren't great, which for those with other jobs they so often aren't, candidates can have their say at any time of the day or night.
Hiring someone based upon a CV or a brief phone interview can be risky in this sector as it only tells part of the picture, it does not help analyse cultural fit or showcase the candidate's talent.
Hospitality is a guest-facing occupation. The good old telephone interview has always been a solid staple for our recruitment, but as we've grown, we have started to bump up against various issues. Deciding whether to invite a candidate in to interview is difficult enough, but when we can't even schedule a time to talk to them on the phone, the task becomes impossible!
We can then pick up and review a candidate's interview at a time that's convenient when we're not out running our amazing upskilling sessions, or helping our current teams to grow. It takes away the need to synchronise diaries, meaning that we can still prioritise making a personal connection without sacrificing any precious time.
Video interviewing has enhanced our ability to genuinely connect with our candidates.
And here is the fluffy bit - the bit that we really pride ourselves on at Off to Work - the human touch. It's important to know the people who work for us and what works for them. The initial face to face communication that comes with Jobatar helps us to get the right people in the right place for them, paired with the right one of our operational specialties, as quickly as possible. We are given a window to their personality before we ask them to travel down and meet us, so when they do, they know their chance of a big smiley "Yes" and an offer letter is very high!